Customer Service
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Delivery & Returns
Delivery Times
Delivery Methods
The method of delivery depends on the size and value of the items. If items are small and low cost then we use Royal Mail to keep the postage cost at a minimum. If items are large or of a high value we use couriers like DHL, Fedex or City Link that are tracked.
Returns & Replacements
In the unlikely event of you receiving faulty or incorrect items, these can be returned under the terms of our returns policy. Unwanted items or orders placed in error can be returned to us for a credit, and will only be accepted provided the item has not been opened and the packaging is in unused condition. Please be sure to read all the terms and conditions on the returns form prior to sending your, should you require further assistance or clarification please contact our Customer Service team using the contact us form.
Faulty goods
Within 28 days of delivery we will always offer you the choice of an exchange or refund. Within 12 months of delivery, if there is a fault with your product we will normally offer a prompt repair, exchange or credit. To qualify for a refund or exchange the faulty product must be free of faults caused by accident, neglect, misuse or normal wear and tear. We test every item returned to us, once received it will be inspected and tested by our test centre and a replacement will be authorised should a fault be found. In the event of a replacement not being available an alternative product will be offered or a credit note issued, in certain circumstances a full refund will be offered. If no fault can be found by our test centre, the item will be returned to you.
Damaged goods
If any LED Bulbs or items arrive damaged please contact our customer service team within 14 days of delivery for a Returns Authorisation. Items not claimed as damaged after this period may not be authorised for replacement.
Non faulty goods
- If the goods LightRabbit delivers are not what you ordered or the delivery is of an incorrect quantity, LightRabbit shall have no liability to you unless you contact our customer service team within 7 days of delivery for a Returns Authorisation.
- If you notify a problem to us under this condition, LightRabbit's only obligation will be, at its option:- (i) to make good any shortage or non-delivery; or (ii) to refund to you the amount paid by you for the goods in question to the original method of payment.
- LightRabbit will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to LightRabbit under this condition and LightRabbit shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
- Nothing in this condition is, however, intended to limit any rights you might have as a consumer neither under the applicable local law that may not be excluded nor in any way to exclude or limit LightRabbit's liability to you for any death or personal injury resulting from its negligence.
- All goods returned will be inspected for damage and authenticity upon receipt, if LightRabbit discovers any defects, LightRabbit reserves the right to refuse to refund or replace and return the item(s) to you.
- If you no longer want your LED Lighting you purchased from us and it remains unopened and unused, you can arrange to return it to us within seven days of receipt for a refund. Please be aware that we will not refund your postage costs, as there is no error on our part.
Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract. Please contact our customer services team for further clarification or assistance with the above and we will be happy to help. Privacy & Security
Ordering
Payment, Pricing & Promotions
Viewing Orders
Updating Account Information
